Reducing friction in balena device support with our heuristic diagnostics parser

Every six months or so, our company takes a break from most of our normal activities to engage in a “Hack Week,” a week of working on a project completely outside of our day-to-day tasks. People form small teams and work on projects around a common theme, and embark on a friendly competition for bragging rights, swag, and the potential to finalize their product for the masses to use. Hack Week…